Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions (FAQs) we hear at Maid in Manhattan.
How do I know I can trust Maid in Manhattan?
Trust is the backbone of what we provide. Our staff is comprised of full-time employees and not day laborers. All of our employees are properly vetted and have undergone background checks. Upon being hired, each maid is trained to perform the detailed cleaning plans along with our specifications. Maid in Manhattan also has a quality control inspector that randomly inspects homes daily.
Who does Maid in Manhattan hire to clean my home?
Our cleaning professionals are trained, bonded and insured. Our residential housekeepers respect customers by never eating, drinking, smoking or using appliances during home cleanings. And each Maid in Manhattan takes pride in their work, receiving regularly updated training and supervision to ensure quality maid service.
How will our relationship work?
Communication is important for any relationship including ours. It’s why we’re so flexible, offering customized cleaning service plans designed with your needs in mind. No contracts. No hassle. Establishing this open communication and being flexible ensures your satisfaction as a long-term customer. You can reach us via email at firstname.lastname@example.org or by calling our office at 201.659.9500.
Do I have to be home during house cleanings?
No, but it is certainly your preference. We clean Monday – Friday, 8:30 a.m. to 5 p.m. and most of our customers aren’t home but the vast majority trust Maid in Manhattan with the key to their home. For additional security, all house keys are individually coded, cross-referenced and secured in our office.
What time does Maid in Manhattan arrive?
Maid in Manhattan can’t guarantee an exact arrival time because each home gets the attention it deserves. We work in 2-hour arrival windows with the exception of the first appointment of the day which is an 8:30-9:00 a.m. arrival window.
What if something is damaged during a home cleaning?
We treat you and your home with complete respect. If something does unexpectedly break, we do our best to either repair or replace that item. Maid in Manhattan reserves the right to photograph any damaged items.
What if my maid service missed a spot?
Maid in Manhattan offers consistent, quality home cleaning. Like in any relationship, however, miscommunications occur and we may miss a spot. That’s why we offer a house cleaning guarantee, which means if you notify us within 24 hours, our house cleaning staff will address the areas in question.
Am I liable for workers’ compensation, insurance or employment taxes?
Maid in Manhattan offers a worry-free home cleaning service solution. That means we take care of personal liability with regard to work-related injury. Most independent maid services are not, which makes homeowners liable. We are fully insured, licensed and bonded for your protection and ours.
What Does Maid in Manhattan Not Clean?
Professional cleaning services from Maid in Manhattan are designed to help keep your home fresh, clean and comfortable. So, we customize our house cleaning services to fit your home’s unique needs and budget. To provide this level of exceptional service to all our valued customers there are some areas and items in your home that Maid in Manhattan does not clean.
Maid in Manhattan typically does not…
Pick up or remove clutter
Clean inside of fireplaces
Move heavy furniture
Clean TV/computer screens
Handle pet or human secretions
Do I provide cleaning supplies or equipment?
No, Maid in Manhattan comes to your home fully equipped to clean with top-quality products and commercial vacuums. However, because Maid in Manhattan is flexible, if requested and provided, we may clean with your preferred products depending on the chemicals. 90% of the cleaning products we bring into your home is certified Green.
What happens if I need to reschedule my maid service?
You must call our office to reschedule and we suggest calling 72-hours before your regularly scheduled cleaning. We will do our best to accommodate your scheduling needs. If you cancel within a 24-hour period, there is a $40 fee. If we show up for a scheduled appointment and cannot access for any reason there will be a $100 lockout fee. If you are on recurring service and cancel an appointment the next cleaning will be billed accordingly.
What if my home cleaning falls on a holiday?
We observe these holidays:
New Year’s Day
If a routine cleaning falls on one of these holidays, we will contact you in advance to arrange a makeup date. We work on many federal holidays. Unless you cancel service, you can expect us to arrive as scheduled, if your cleaning date falls on any holiday except those stated above.
How do I pay for my cleaning service?
Payments are due the day of your scheduled home cleaning service. Most customers keep a credit card on file with us. You may also leave a check or cash on the kitchen counter the day of the cleaning. Accounts that go unpaid after 7 days will be assessed a $25 late fee.
What do you mean by “window of arrival?”
Upon scheduling your cleaning, you will be given a time frame in which your assigned team will arrive at your home or apartment. Exactly when they arrive depends on traffic, weather and the conditions of other homes on the schedule. A two-hour window of arrival is typical.
Can I provide special instructions for my team?
We encourage it! Special instructions will enhance the cleaning experience you receive. However, it is very important you communicate any special instructions directly to the office so that we can place them in the permanent notes section of your file. This makes your notes available to any team that may clean your home in the future, as well as a reminder for your regular team.
Why do I have to have an initial cleaning?
We have found that having that first or initial cleaning brings your home up to a certain standard. It’s a standard that we promise to maintain. We normally need extra time to properly start the process of eliminating old dirt along with dust accumulation, baseboards and detailed vacuuming and dusting.
How often can you provide service?
Maid in Manhattan can provide weekly, every two weeks, or monthly service, depending on your cleaning needs. We also offer cleanings for special occasions, as well as move-in and move-out cleaning services.
Do you always send the same team?
We believe that sending the same team is very important and we do everything within our control to send the same team on a regular basis. However, just like every workplace, we experience absences and resignations. We will send a replacement team, if necessary, in order to meet your schedule requirements. All of our teams are trained in the same cleaning system so that when another team must be used, it is transparent to our customers.
Is the team allowed to receive tips? If so how much?
Tips are appreciated and handled between the customer and the cleaning techs. We have found it common for clients to tip at the end of each clean, or make a larger tip at the end of the year. Leave whatever you feel comfortable with. Please make sure money left as a tip is clearly marked as such. We can provide tip envelopes upon your request. You can also leave a kind review us on Yelp.
Is Maid in Manhattan pet-friendly?
Yes! We are a pet-friendly company and believe it is OK to have pets in the house while we clean. If your dog/cat is aggressive in any way, we suggest leaving your pet crated or in a gated area to ensure the safety of our team. If you are not home during our clean, we ask that you inform our office on how to handle the pet so the team is clear when entering the home. If your pet isn’t the cleanest member of the family, please clean up after him/her prior to our arrival. Our staff will not handle pet waste.
Do team members speak English?
We are a non-discriminating employer and have a diverse, multi-cultural staff. Good communication is important to us. Thus, we ask our clients to the office to relay any notes or requests. We will add this information to the work orders for the team. All our teams are in touch with the office via cell phone throughout the work day. We can easily call a team to relay a message to you even while they are working in your home. Just let us know.
Should I do anything to prepare for cleaning service?
You can help us provide exceptional cleaning service by following these steps:
1. You can contact us with any concerns or questions at any time.
2. If you pick up and tidy all rooms before we arrive, we can dedicate our time to cleaning, rather than to straightening up. Because we charge for the amount of time we spend cleaning your home, it will be more cost-effective if you do the straightening up before we arrive. Tidying the house before our arrival also prevents us from putting stray objects in the wrong location (thus, you will never have to hunt for the remote control).
3. Place fresh linens on the beds if you would like us to strip the sheets and remake the bed with clean linens.
4. Hang picture frames and mirrors on sturdy wall hook appropriate for the weight of the hanging item. Also, inspect the hanging wire and replace if deteriorated. Place bumper guards on the back side corners of wall hangings to keep the wall paint from getting scratched.
5. Place felt padding on the feet of furniture pieces that are on hardwood floors to avoid scratching the floor when we move the furniture to clean under it.
6. Check and repair loose or broken items, such as towel racks, toilet paper holders, microwave and refrigerator handles, glass shelves, and so on.